by P. Andersen
I have to apologize… I have been remiss in my blogging in 2016, a function of the changes taking place here at Levitt-Fuirst. As with any business, changes happen – both good and bad. I am happy to report that we are in the middle of the very good kind of change, with exciting things taking place later this year. These changes have taken a bite out of my time, but I think I am just rationalizing. With that in mind, I thought it was time to get back to work on the blog, to let you know what is happening here at Levitt-Fuirst.
We have two big changes coming down the pike, today we will look at the first.
Change #1: Computer Software Upgrade.
Back in 2014, I wrote a blog about having the right tool for the job (Tool Shopping at Applied.net). Take a look at that post, because it is as true today as it was then. Go ahead, I will wait for you!
Fast forward to September 2015, when Levitt-Fuirst began the process of upgrading to the newest, most powerful software tool for insurance agencies. Since 1999, we have been on Applied Systems’ flagship program, The Agency Manager. This all-inclusive management program is utilized by nearly 10,000 independent agents across the US, Canada, and the United Kingdom. Last fall, Levitt-Fuirst took the plunge and decided to upgrade to the latest, most powerful software offered by Applied Systems, their new flagship program Epic.
How will this impact Levitt-Fuirst? How will this impact you?
The impact on Levitt-Fuirst is ongoing. The process takes a year, and we are working diligently to make the transition as smooth as possible. We have a vanguard of staff testing the new software, learning its nuances, and finding flaws in the transfer of data. We plan to “go live” in Late September, and the full staff training will take place this summer and fall. During go live, we expect a stressful time as we move from the old and comfortable to the new and different. By 2017, we will be much more comfortable in our new processes, and the new will become the comfortable.
The impact on our clients are many. First and foremost, we are expecting a more efficient system, allowing us to better serve you. The system will better document our interactions with you and our carrier partners, improving the information we have on hand, and speeding up our processes.
Second, the new program is cloud based, allowing our staff to work from any location with internet connectivity. Should there be a regional calamity, we can shift our operations to any location with internet access. In 2014, we moved our email to Microsoft’s cloud based Office365, and our telephone system will be moved to a cloud based vendor this summer. The net result of all of these changes is in the event of a disaster, be it regional or very local, we will have the tools to be up and running quickly and efficiently. When your profession is protecting your clients in the event of a claim, having an emergency plan for your own systems is essential.
To some, it may seem odd to write about what software we are using in our insurance office. To me, it is incredibly important to let you know that as the world is changing, Levitt-Fuirst is changing right along with it. We are not dragging our feet, we are actively pursuing a technological path that will help us take care of our clients’ needs today and tomorrow.
We appreciate your trust in Levitt-Fuirst, and these changes give us the tools to continue to earn your trust into the future.